Cancellation & Rescheduling Policy
​
Effective Date: August 2026
​
This Cancellation Policy applies to all appointments, estimates, and service bookings made with Secure Electrical Solutions Inc. ("SES," "we," "us," or "our") for properties located in Toronto and the Greater Toronto Area (GTA).
​
1. Free Estimates and Consultations
Initial consultations and on-site estimates may be cancelled or rescheduled at no charge, provided you notify us at least 24 hours before the scheduled appointment time. You can cancel or reschedule by phone, email, or through our website contact form.
​
2. Scheduled Service and Installation Appointments
For confirmed service or installation appointments, we request at least 48 hours' notice to cancel or reschedule without charge. Cancellations made with less than 48 hours' notice, or missed appointments where our technician arrives and cannot access the property or reach the client, may incur a trip/service charge to cover technician time and travel.
​
3. Late Cancellations and No-Shows
A cancellation is considered "late" if made less than 24 hours before an estimate, or less than 48 hours before a scheduled service or installation appointment. Late cancellations and no-shows may be subject to a service charge, the amount of which will be communicated at the time of booking or confirmation.